Returns & Exchanges

RETURN POLICY

We’ll gladly accept merchandise purchased on thebasicconcept.com for return or exchange within 14 days of the order delivery date.

Items must be in their original state: unwashed, unworn, unaltered, and must have all tags attached. Return that are damaged or soiled may not be accepted and may be returned to the customer.

Once we gave received the item back, the refund will be processed within 1-3 days of receipt (note that some credit cards take up to 1-5 days to reflect refund charges).

Please note that We currently do not offer pre-paid return labels and your original shipping charges are not refunded.

Have any questions on your return? Please send us an email at info@thebasicconcept.com with your order number and we'll get right on it.


EXCHANGE POLICY

Please send us an email at info@thebasicconcept.com with your exchange request. All items must be in their original state to be exchanged. 

We currently do not offer pre-paid return labels for your exchange request.