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Returns & Exchanges

Not in love? Returns are super easy. We’ll gladly accept merchandise purchased on thebasicconcept.com for return or exchange.

Items must be in their original state: unwashed, unworn, unaltered, and must have all tags attached. Return that are damaged or soiled may not be accepted and may be returned to the customer.

Once we receive the item back, the refund will be processed right away. Please note that your financial institution may require additional days to credit your account.

We currently do not offer pre-paid return labels for your return or exchange request. Please email info@thebasicconcept.com with your order number to request for a refund slip.

 

RETURNS

  • Within 14 days of the shipping date, you can receive a refund to the original method of payment
  • After 14 days, we will no longer accept returns
  • Sorry, gift cards, sale & discounted items are considered final sale

 

EXCHANGE

  • Within 14 days of the shipping date
  • We are not able to offer exchanges online. If you need a new size or colour, please place a new order online and return the unwanted item for a full refund
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